Delivery & Refund Policy
Order Confirmation
Once you place your order, you will receive a confirmation email, specifying the order number, the item purchased, the spoon color of your choice, and the delivery address.
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Please be patient if your order confirmation isn’t delivered to your inbox right away – it may take a couple of hours. Please make sure that you're typing the correct email address you used for your purchase and check it hasn’t been filtered into your spam/junk mail.
Where do we deliver to?
At the moment, we only deliver to Ontario, Canada.
Standard Delivery Times
Three to five Business Days (Monday to Friday).
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Please note that the above time frames are stipulated by the delivery companies that we use for delivering our products. On the rare occasion, there might be delays, affecting these expected time frames.
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If you wish to make a complaint about your product being delayed beyond the indicated time frame, please contact the postal company* in charge of delivering your parcel, to figure out why is it delayed.
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If you have contacted the delivery company and are still having difficulties with your order, please contact us at info@vitalianutrition.com, and we will be happy to help you out.
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*This information will be found in your delivery confirmation email, which will be sent once your order has been mailed.